Privacy policy

Last updated: December 6, 2024

Privacy Notice

Burrows Lightbourn Ltd. (BLL) operating as Discovery Wines and Burrows Lightbourn (collectively, “BLL” “we,” “our,” or “us”) knows that you care how your personal information is used and shared. In compliance with the relevant data protection regulations and laws, this Privacy Notice states what personal information we collect, how we use that information, and how it is secured. 

Burrows Lightbourn Ltd. registered office is at 2 Addendum Lane, Pembroke and our designated Data Privacy Officer is Michelle Butterfield, who can be contacted at pipa@bll.bm.

Information That We Collect

Burrows Lightbourn Ltd. processes your personal information to meet our legal, statutory, and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

Personal Information is defined as “any information about an identified or identifiable individual”.

BLL collects the following personal information:

  • Personal identification information (name, email address, phone numbers, home address, etc.)

  • Commercial information (e.g. transaction history, purchase history, last 4 digits of credit cards, returns data, product delivery data, and email subscriber status)

  • Video and/or still images collected from CCTV cameras, and similar technology.

​​How do we collect your data?

  • During the regular course of business - either through the Discovery Wines website, one of our retail outlets, or over the phone

  • Subscribing to the Discovery Wines newsletter

  • Applying for an account with Burrows, Lightbourn Ltd.

  • Applying to join our Wine Club and / or Gin Club

  • Registering for and/or attending a BLL sponsored event

  • Entering a BLL hosted promotion or competition

  • Using or viewing our website via your browser’s cookies

  • CCTV

 BLL collects and uses your Personal Information for various purposes, including: 

  • Consumer Transactions

  • Customer Service and Relationship Management

  • Customer Experience

  • Marketing and Advertising

  • Merchandising

  • Analytics

  • Security and Compliance

How We Use Your Personal Data (Legal Basis for Processing)

  • We collect your personal data in the performance of a contract or to provide a service. 

  • We collect and store your personal data as part of our legal obligation for business accounting and tax purposes.

  • To fulfill a regulatory or legal obligation.

  • CCTV data is collected for the personal safety of employees and clients; protection of vehicles against damage or vandalism, and to support law enforcement.

Security of your Personal Information 

We take reasonable security measures to keep the Personal Information we collect secure and appropriately limit access to it. We have implemented physical, electronic and managerial procedures to safeguard the information we collect. The Discovery Wines website uses encryption technologies to protect your Personal Information during data transport, including your name, address, and credit card number.

Sharing and Disclosing Your Personal Information

Burrows Lightbourn Ltd. takes your privacy very seriously and we will never disclose, share, or sell your data without your consent, unless required to do so by law.  

We use third parties to provide services and business functions such as credit/debit card validation during purchase. However, these third parties, acting on our behalf, only process your personal information in accordance with our instructions and comply fully with this privacy notice, data protection laws, and confidentiality and security measures. We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond what is necessary.

How Long We Keep Your Personal Information

  • Burrows Lightbourn Ltd. only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. 

  • Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Use by children under 18 

If you are under the age of 18, you may not have a Discovery Wines account or use Discovery Wines / BLL products or services. We do not knowingly process any information from, or direct any of our products or services to, children under the age of 18. 

Your Rights

You have the right to access any personal information that Burrows Lightbourn Ltd. processes about you and to request information about: -

  • What personal data we hold about you

  • The purposes of the processing

  • The categories of personal data concerned

  • The recipients to whom the personal data has/will be disclosed

  • How long we intend to store your personal data for

  • If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information. We will strive to do so as quickly as possible, unless there is a valid reason for not doing so, at which point we will notify you.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use. 

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

​If you would like to exercise any of your rights, please contact our Privacy Officer at pipa@bll.bm.

​Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. We use a number of different cookies on our website, including strictly necessary, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. 

When you visit our website, we may collect information from you automatically through cookies. For more information, visit allaboutcookies.org.

​How do we use cookies?

BLL uses cookies in a range of ways to improve your experience on our website including:

  • Understanding how you use our website

  • Collecting contact information

  • Processing online orders and payment

  • Contact forms

​How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, some of our website features may not function as a result.

​Privacy notices of other websites

The BLL website may contain links to other websites and social media sites. Our privacy notice applies only to our website. If you choose to follow these links, please remember to check the Privacy Notices at those sites.

​Changes to our privacy notice

BLL keeps its privacy notice under regular review and places any updates on this webpage. This privacy policy was last updated on 15 August 2024.

​How to contact us:

If you have any questions about our privacy notice, the data we hold on you, or you would like to exercise one of your data protection rights, please request a Subject Access Request Form by emailing pipa@bll.bm. 

​How to contact the appropriate authority

Should you wish to report a complaint or if you feel that BLL has not addressed your concern in a satisfactory manner, you may contact the Privacy Commissioner’s Office.

Email:             PrivCom@privacy.bm

Phone:           (441) 543 7748

Address:        Maxwell Roberts Building, 4th Floor

                        1 Church Street

                        Hamilton HM11

                        Bermuda

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